Russian River Bees & Honey — 30-Day Return Policy
We want you to love every purchase from Russian River Bees & Honey.
Honey & Food Products
Because honey and food products are consumable items, we cannot accept returns on opened or used products for food safety reasons.
We will gladly replace or refund your order if:
- Your order arrives damaged.
- You receive the wrong item.
- Your order is defective due to shipping or packaging.
Contact us within 30 days of delivery with photos of the issue.
If your honey is unopened and factory sealed, it may be returned within 30 days of delivery. The customer is responsible for return shipping unless the return is due to our error.
Merchandise (T-Shirts, Hats, Mugs & Accessories)
Merchandise may be returned within 30 days if it is:
- New and unused.
- Unwashed.
- In its original packaging with tags attached (if applicable).
Customers are responsible for return shipping unless:
- We shipped the wrong item.
- The item arrived damaged or defective.
Refunds are issued to the original payment method after the returned item has been inspected.
Non-Returnable Items
- Opened honey or food products.
- Gift cards.
- Clearance or final sale items.
- Customized or personalized products.
Exchanges
Need a different size or received the wrong item? Contact us within 30 days, and we'll be happy to help.
Refund Processing
Approved refunds are typically processed within 5–10 business days after we receive and inspect the returned item.
How to Start a Return
Email us with your order number, a brief description of the issue, and photos if applicable. We'll provide return instructions and help resolve your request as quickly as possible.
antonio@russianriverhoney.com•707-477-5705Thank you for supporting a local Sonoma County beekeeper and helping us protect honey bees. 🐝